Returns Policy
RETURNS, WARRANTIES AND REFUNDS
ARC Welding Supplies follows Returns, Warranties and Refunds Policy of BOC Ltd.
Faulty or defective goods delivered; goods wrongly delivered to you or not what you ordered
If you wish to return or exchange your product please contact us on 0800 111 333 within 14 days of receiving your goods or, in the case of faulty or defective goods, within 14 days of you becoming aware of the fault or defect. We will discuss making arrangements with you to have the product exchanged or returned for refund, provided that:
- It is an item sold on boc.co.nz or arcweld.co.nz and not one purchased by you either directly or indirectly outside of boc.co.nz or arcweld.co.nz (for example, goods bought through boc.co.nz, arcweld.co.nz or at a Gas & Gear Store/ SPW Store or a BOC Equipment Partner or Gas Agent).
- The item(s) are returned in the same condition that they were received in with any original packaging (except in the case of goods that became faulty or defective later during the warranty period
- You must supply a copy of the ARC Welding Supplies Invoice and the Delivery Docket for the goods as proof of purchase.
Returns will be checked by BOC before any credit is given. BOC reserves the right to charge a restocking fee if goods are being returned where a customer has changed their mind or incorrectly ordered a product.
Products with warranty advertised / when listed
Some products carry a product specific warranty in addition to our normal BOC exchange policy. This will be stated on the product page as advertised in the BOC listing when the product is sold. If no warranty is stated on the product page when the product is listed then the normal returns, warranties and refunds policy applies.
Any other return or exchange
If you wish to return or exchange your product for any other reason (for example, because you have changed your mind) please contact us on 0800 111 333 within 14 days of receiving your goods. We will discuss making arrangements with you to have the product exchanged or returned for refund, as long as:
- It is an item sold on boc.co.nz or arcweld.co.nz and not one purchased by you either directly or indirectly outside of boc.co.nz or arcweld.co.nz (for example, goods bought through boc.co.nz, arcweld.co.nz or at a Gas & Gear Store/ SPW Store or a BOC Equipment Partner or Gas Agent).
- The item(s) are returned in the same condition that they were received in with any original packaging (except in the case of goods that became faulty or defective later during the warranty period
- You must supply a copy of the ARC Welding Supplies Invoice and the Delivery Docket for the goods as proof of purchase.
Returns will be checked by BOC before any credit is given. BOC reserves the right to charge a restocking fee if goods are being returned where a customer has changed their mind or incorrectly ordered a product.
Comfort Guarantee
Purchase any pair of boots from ARC Welding Supplies and receive the free benefit of a 30-Day Comfort Guarantee (Valid for Bata Industrials Range & Blundstone New Zealand Range Only).
Boots must be returned to ARC Welding Supplies along with your original receipt and a Goods Return Authority Form (GRA), within 30 days from the date of purchase.
The customer will be given the option of credit/refund or exchange, subject to the criteria set out by our Supplier.
The value of the credit/ refund or exchange will be equal to the purchase price of the original item, as mentioned in the invoice, irrespective of the current price of the boots at the time of the return taking place.
The freight cost for the return item(s) will be at the expense of the customer.
The decision of ARC Welding Supplies is final in all cases, with the only exception being decisions made by the original Supplier. All boots returned or exchanged will be subject to the Suppliers Policy and Terms & Conditions. This is subject to change at the discretion of ARC Welding Supplies and its Suppliers.
How to return the items?
Please contact us at on 0800 111 333 to approve your return.
If Refund has been chosen and approved by BOC Ltd please use this form